I emailed them and they replied me that I can contact only through web form. Can anyone guide me what to do? This is what they emailed me.
Good day,
Thank you for contacting us in regards to your application.
In order to ensure that any of your case specific questions are directed to the proper office we ask that you contact the Client Support Centre using the web form found here:
https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx. This is continuously monitored and it responds in a timely matter.
For additional information on the status of your application, please follow this link:
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/check-status.html. Or call Monday to Friday, 8 a.m. to 4 p.m. Telephone: 1-888-242-2100 (in Canada only).
Regards,
IRCC Etobicoke