The treatment of newcomers under Canada’s immigration system is frankly appalling
Imagine if you had to wait three years for a response from a corporate customer service department. Or you were in line with
1.8 million others waiting for a call or an email from a government agency or business. Imagine desperately checking your phone every day for three years.
This is what keen prospective immigrants are subject to under Canada’s immigration system. Set aside the scandal of how Immigration, Refugees and Citizenship Canada bungled the rescue and transport of Afghan and now Ukrainian refugees. These 1.8 million people are candidates who have passed an initial screening and have the skills to integrate quickly.
These are people we have encouraged to come to Canada through years of promoting our openness, tolerance and enthusiasm to newcomers, as one of the world’s most successful immigrant nations. Our birth rate is too low to even maintain, let alone grow, our population. These would-be newcomers are our only guarantee of a prosperous future, and this is how we treat them. It is frankly appalling.
The department refuses to reveal the identity of case officers, let alone their cases, allegedly for security reasons. This is nonsense. Many other countries not only give you the name of your case officer, they offer call back numbers and contacts. No, the real reason for their secrecy is surely only to conceal those responsible for this ineptitude.
Despite the bureaucratic sneer at transparency, in January the CBC
was able to identify one such dilatory case officer by code number: DM10032. A man or woman who had nearly 30 cases with more than two years on the waiting list. One of the clients said he had not heard a single word from DM10032 in that time. When the CBC
probed again this month, they were told that officer now had only a few such cases. This is very troubling as an insight into the culture of the department.
Where did all the other cases go in a few weeks? Were they merely shuffled off to someone else to sit on? Why did it take a determined investigative journalist,
Priscilla Ki Sun Hwang, to move the department into ass-covering action? In any event, the CBC’s sources said the department’s claim was untrue — this officer still has many old cases outstanding.
The solution to this mess has three necessary ingredients: drop-dead case clearance targets; tough, intrusive supervisory oversight by a third party; and more money and staff. A solution the government has hinted is under consideration is simply wiping out the waiting list, a tactic used by the Harper government. But it is unacceptably cruel to those who have in good faith waited years through this process. Not incidentally, it would be a savage blow to Canada’s reputation as a fair and competent manager of a successful immigration system.
If senior heads need to roll to ensure the department gets the message that this government is serious, so be it. From the director to the level of the deputy minister, this is a department whose managers consistently win the prize for unacceptable performance, year after year. (To be fair, Veterans Affairs Canada has sometimes been a close contender, given its cruel and arbitrary treatment of veterans struggling with PTSD and poverty.)
This government has set a target of welcoming nearly half a million immigrants per year by the end of this decade — plus refugees and asylum seekers. It had better start ramping up its department’s ability to vet them, ensure their acceptance in a reasonable period of time, and then support their integration. It pledged more money in the budget this week.
Otherwise, we may face a net outflow of immigrants. Newcomers here may begin to reunite with other family members elsewhere, in nations who have not been so plainly dishonourable in their treatment of aspirants. It is a path some successful immigrants have felt they needed to take in years gone by, when the department’s productivity rate was, unbelievably, even worse. In the name of decency, let’s please fix this.