@techLover congrats its finally done!! Geezz what a ride!
@sam_15 I have no such wordings on my letter! In what context does it say and where?
I just got an apologetic e-mail from CIC.
"Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
IRCC is always striving to improve our customer service. We realize we have incurred delays which have prevented answering within the prescribed time frame.
We sincerely apologize for any inconvenience this has caused. Rest assured that our priority is to answer your needs.
If your enquiry has yet to be answered via other channels such as our phone agents,
paid representatives,
community centres, etc., please write back to us using the
IRCC Web form.
We thank you for your understanding and patience as we seek to provide existing and future Canadians with the best client service.
Sincerely,
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca"
So there it is, point proven. All the rude or irrespective agents are probably violating their employment contract
@johnsyk