Hello all,
Can anybody advise me under which NOC can I submit my application if I worked as Help Desk Agent, having the below main duties?
• Incident Management - Qualified, assigned and followed-up of tickets (incidents and
requests);
• Elaborated incidents reports and contributed to operational procedures;
• Prepared communications to customers related to critical incidents and planned maintenance;
• Handled technical troubleshooting within a data center environment, including system crashes, slow-downs and data recoveries;
• First line resolve:
- Weblogic deployments, stop/starts based on usual requests or during Oracle migrations;
- Oracle tasks related to user/shema : user management (create, lock, unlock, kill session, reset password, etc), tablespace management (create, change, rename, drop, etc).
Thanks.