hello dear seniors. I really need help!
here is my timeline
app received date : dec 29, 2014
mode: CC
NOC: 3233
I called cic 3 times and they all gave me the same info that they attempted 3 times to charge my app last mar 12 but it failed. Thereafter, i immediately called my bank and asked for explanation why the charging did not went through. The bank denied that there were no attempts from CIC to charge my card.
I called again CIC to asked help about this issue. I reiterated that the card details that I gave are correct. I asked if I can give them another card but he replied that I should email CIC directly. I just wonder, they respond messages in email as long as 1 month and by that time my app will already by returned to me.
Please, I really need suggestions to what should I do. This is very critical at this point. I am begging for your knowledge about this one.
Thank you
here is my timeline
app received date : dec 29, 2014
mode: CC
NOC: 3233
I called cic 3 times and they all gave me the same info that they attempted 3 times to charge my app last mar 12 but it failed. Thereafter, i immediately called my bank and asked for explanation why the charging did not went through. The bank denied that there were no attempts from CIC to charge my card.
I called again CIC to asked help about this issue. I reiterated that the card details that I gave are correct. I asked if I can give them another card but he replied that I should email CIC directly. I just wonder, they respond messages in email as long as 1 month and by that time my app will already by returned to me.
Please, I really need suggestions to what should I do. This is very critical at this point. I am begging for your knowledge about this one.
Thank you