Seems like Many are still struggling to call and get the answer or updates. I have summarized easy to call CIC and get exact update. Please see below thread
https://www.canadavisa.com/canada-immigration-discussion-board/threads/step-by-step-instructions-to-connect-with-cic-agent-from-out-side-canada-update-oct-2019.658461/
https://www.canadavisa.com/canada-immigration-discussion-board/threads/step-by-step-instructions-to-connect-with-cic-agent-from-out-side-canada-update-oct-2019.658461/