Very kind of you to her!
I myself am suffering from the same problem. Well, the CIC hasn't confirmed that they lost my application, but I am VERY afraid if they did.
I am a January 2013 applicant, and if you look at the Jan 2013 spreadsheet:
https://docs.google.com/spreadsheet/ccc?key=0AvI5l_hMO7UKdDEtTzVVZ2lzWmhRZzF6VzVfQWhBV2c#gid=0
you will see that I am LITERALLY the only one without an AOR or sponsorship approval.
My MP is investigating the case.....she talked to someone from the CPC-M office (the actual Mississauga office, not the 1-888-242-2100 Montreal call centre), and the lady at CPC-M apparently found my parcel tracking number within the CIC's computer database....so they're trying to find out where my parcel is, and why they haven't given me an AOR up till now...
Hopefully I won't get the dreaded "We are unable to locate your application at this time" letter =(