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Express Entry - Technical difficulty

Rose Anjum

Full Member
Dec 8, 2021
33
0
In January 2023, for the first time I applied for my Express Entry profile. My CRS score was 389. I waited in the EE pool for 1 year but didn't get the ITA.
So, before my profile expired I had to withdraw my previous profile & I re-applied for the second time in 2024. I mistakenly forgot to put the DLI Institution number this time & they gave me 0 in Canadian Education. I gained 2 years' work experience for which my points increased & is now showing 399. But it is supposed to be 414 as I am losing 15 marks for my Canadian Diploma.

I applied for my EE profile for the 3rd time & even got it checked by an Immigration Consultant but still my score is not updating from 399 to 414.
I called & emailed IRCC stating the technical glitch but they're saying it's an automated system so there's nothing they can do.
Any suggestions? PLEASE HELP...
 

Naturgrl

VIP Member
Apr 5, 2020
45,044
9,593
In January 2023, for the first time I applied for my Express Entry profile. My CRS score was 389. I waited in the EE pool for 1 year but didn't get the ITA.
So, before my profile expired I had to withdraw my previous profile & I re-applied for the second time in 2024. I mistakenly forgot to put the DLI Institution number this time & they gave me 0 in Canadian Education. I gained 2 years' work experience for which my points increased & is now showing 399. But it is supposed to be 414 as I am losing 15 marks for my Canadian Diploma.

I applied for my EE profile for the 3rd time & even got it checked by an Immigration Consultant but still my score is not updating from 399 to 414.
I called & emailed IRCC stating the technical glitch but they're saying it's an automated system so there's nothing they can do.
Any suggestions? PLEASE HELP...
It is probably not a glitch. How did you answer the education questions? Did you say that program was in French and English? What DLI? 414 is still low.
 

Rose Anjum

Full Member
Dec 8, 2021
33
0
It is probably not a glitch. How did you answer the education questions? Did you say that program was in French and English? What DLI? 414 is still low.
Thank you for replying. I am aware 414 is still low, but I am entitled to receive this score. How come I would end up with a Post-Graduation Work Permit without even studying in Canada...also, the first time I applied my Express Entry profile I was given those 15 marks for my 2 year College Diploma in Ontario? But now, my Canadian Education is given as 0. I am losing those 15 marks even after thoroughly checking & updating my entire profile. Even IRCC said, my profile is okay & my marks should be 414 but they said there's nothing to do. It is unfair as I also submitted a webform with proof of my education here.

Please see my answers which I submitted in the 'Education History' section in Express Entry below:
Has SADIA ANJUM finished high school or any higher education (including university, college or vocational training)? (required)
- Yes

Field of study (required)
- Business, Management, Marketing and Related Support Services
Since what year? (required)
- 2019 September
This is my current study (required)
- No
To (required)
- 2021 August
Complete/full academic years (required)
- 2
Full-time/part-time study (required)
- Full time
Standing at the end of study period (required)
- Certificate or diploma or degree awarded
Country of study (required)
- Canada
Province or territory (required)
- Ontario
City/town of study (required)
- Toronto
Postal code (required)
- M2J 2X5
Name of school/institution (required)
- Seneca College
Level of education (required)
- Two year program at a university, college
Was SADIA ANJUM awarded a Canadian degree, diploma or certificate for this period of study?
- Yes
Was this degree, diploma or certificate:
from a public post-secondary school, such as a college, trade/technical school, university or CEGEP (in Quebec)
from a private post-secondary school that operates under the same rules as public schools
a diplôme d'études professionnelles (DEP) or an attestation de spécialisation professionnelle (ASP) earned through a qualifying study program of at least 900 hours from a private school in Quebec, or a Bachelor's, Master's or Doctorate degree from a Canadian private school that can legally award degrees under provincial law. (The student must have been enrolled in a study program that led to a degree as set out by the province) from a public post-secondary school, such as a college, trade/technical school, university or CEGEP (in Quebec)
from a private post-secondary school that operates under the same rules as public schools
- Yes
What is the Designated Learning Institution (DLI) number of the school? (required)
- O19395536013
Was more than half the study program English or French as a second language courses? (required)
- Yes
Did SADIA ANJUM study in Canada based on an award that required them to go back to their home country to apply their knowledge and skills? This includes some awards from Global Affairs Canada. (required)
- No
Did SADIA ANJUM complete at least 50% of the study or training program's courses through in-person learning?
- Yes
Did SADIA ANJUM study in Canada for at least 8 months in order to earn this degree, diploma or certificate? (required)
- Yes
Did SADIA ANJUM study full-time for at least 8 months to earn this degree, diploma or certificate? (required)
- Yes
 

Naturgrl

VIP Member
Apr 5, 2020
45,044
9,593
Thank you for replying. I am aware 414 is still low, but I am entitled to receive this score. How come I would end up with a Post-Graduation Work Permit without even studying in Canada...also, the first time I applied my Express Entry profile I was given those 15 marks for my 2 year College Diploma in Ontario? But now, my Canadian Education is given as 0. I am losing those 15 marks even after thoroughly checking & updating my entire profile. Even IRCC said, my profile is okay & my marks should be 414 but they said there's nothing to do. It is unfair as I also submitted a webform with proof of my education here.

Please see my answers which I submitted in the 'Education History' section in Express Entry below:
Has SADIA ANJUM finished high school or any higher education (including university, college or vocational training)? (required)
- Yes

Field of study (required)
- Business, Management, Marketing and Related Support Services
Since what year? (required)
- 2019 September
This is my current study (required)
- No
To (required)
- 2021 August
Complete/full academic years (required)
- 2
Full-time/part-time study (required)
- Full time
Standing at the end of study period (required)
- Certificate or diploma or degree awarded
Country of study (required)
- Canada
Province or territory (required)
- Ontario
City/town of study (required)
- Toronto
Postal code (required)
- M2J 2X5
Name of school/institution (required)
- Seneca College
Level of education (required)
- Two year program at a university, college
Was SADIA ANJUM awarded a Canadian degree, diploma or certificate for this period of study?
- Yes
Was this degree, diploma or certificate:
from a public post-secondary school, such as a college, trade/technical school, university or CEGEP (in Quebec)
from a private post-secondary school that operates under the same rules as public schools
a diplôme d'études professionnelles (DEP) or an attestation de spécialisation professionnelle (ASP) earned through a qualifying study program of at least 900 hours from a private school in Quebec, or a Bachelor's, Master's or Doctorate degree from a Canadian private school that can legally award degrees under provincial law. (The student must have been enrolled in a study program that led to a degree as set out by the province) from a public post-secondary school, such as a college, trade/technical school, university or CEGEP (in Quebec)
from a private post-secondary school that operates under the same rules as public schools
- Yes
What is the Designated Learning Institution (DLI) number of the school? (required)
- O19395536013
Was more than half the study program English or French as a second language courses? (required)
- Yes
Did SADIA ANJUM study in Canada based on an award that required them to go back to their home country to apply their knowledge and skills? This includes some awards from Global Affairs Canada. (required)
- No
Did SADIA ANJUM complete at least 50% of the study or training program's courses through in-person learning?
- Yes
Did SADIA ANJUM study in Canada for at least 8 months in order to earn this degree, diploma or certificate? (required)
- Yes
Did SADIA ANJUM study full-time for at least 8 months to earn this degree, diploma or certificate? (required)
- Yes
So not a technical glitch because you answered incorrectly. So not sure what you mean by unfair because not answering questions correctly. It is your error. Answer NO. You were not in an ESL program. Hope you didn’t pay consultant.
 
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Rose Anjum

Full Member
Dec 8, 2021
33
0
So not a technical glitch because you answered incorrectly. So not sure what you mean by unfair because not answering questions correctly. It is your error. Answer NO. You were not in an ESL program. Hope you didn’t pay consultant.
Thank you so much for pointing that out. Is it because of this incorrect answer only I was given no points?
Unfortunately, I did end up paying that Consultant. Thank you once again for helping me :)