All i can say is that you count yourself lucky that the officer took his/her time to respond to you. very lucky u are.test101 said:Dear all,
Please advice if anyone encountered a similar message from CIC, I want to say that all those documents were uploaded beforehand:
I have the following questions reg this letter:
1. What issue they might had when opening my PDF documents?
2. Should I simply reupload them, or was there something they didn't like in formating, the way the docs were scanned?
3. Did anyone recieve similar messages? How did you handle the situation?
Do u mind sharing your timeline?
whatever editor you use to edit your file, ensure you save it to the system. probably send it via email to another email adress and download from that e-mail to confirm if you will be able to view it properly.
All the best