This is quite irresponsible on the part of IRCC. Why make something available if you don’t have the resources (manpower and technical) to deal with it? Applying for citizenship should never be this cumbersome.
A few days before I submitted my application, I saw on the website “you may qualify to apply online...”, I checked the conditions which I met, created an account, and subsequently submitted my application on Jan 8th.
It seems there’s so much mis-information or lack thereof within the department - from the call centre agents initially not even knowing about the existence of such online program to IRCC social media admin saying you can only apply online if you’re directly invited. No one was directly invited, I don’t think anyone one received an email asking them to apply online.
Most of us randomly came across the page, and the rest were told about it by others who saw it. So it makes no sense that invitations were sent to random IP addresses/browsers or whatever. The whole IRCC department need to get its shit together.
I feel like we all should start writing/calling/tweeting at the immigration minister and MPs starting tomorrow. There has to be a database where all the applications go to once you click submit, so it shouldn’t be this hard to go in there and fish out people’s applications, review them, and send out AORs accordingly.
I don’t buy all this “we can’t see anything in the system blah blah”, just like they can physically go into the mail room to see paper applications - they should also be able to go into an online database to see what’s going on with online applications. This is ludicrous!