If you VO is Ottawa, as per what many are reporting that no recent PPRs or approvals from Ottawa have been reported, and this could be due to the fact that Ottawa is currently a red zone due to COVID will restrictions.
If you were informed that the application has been finalised, no need to be concerned, and you will soon have a decision. There are many applicants who have their applications approved and are still waiting for a PPR.
As regards webforms / emails, IRCC usually responds within 1-2 weeks. IF you haven't heard back, you should send a webform.
If you requested your GCMS notes if you requested them your self, you can read my details post on it at
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If you requested using a third party website, contact them to see the status.