Here are his words......
Who can we call? Are you alone in this matter, or are there thousand of files in the same situation? Please be realistic, even if you are frustrated.
the Ministry of Immigration announced last week that they closed the section in Damascus and that they opened full processing section in Beirut starting February 1. The embassy in Beirut is now going to process the files for the Middle East and Iran. Consequently, your file was transferred to Beirut. It will take one month for the physical file to reach Beirut. It is a situation that concerns a few thousand files (perhaps over 10,000 applications).