Just to be clear , experience letter is needed !
I also got the same email from Infy HR (stating its not company policy)
I submitted a Case specific inquire about the experience letter explaining what the HR had said. I also detailed on what other evidence I have to claim the work experience.
CIC responded back by saying, to paraphrase : One need to submit a experience letter to prove the claimed experience. If unable to present it , submit all the evidence that shows you have worked for the stated period along with explanation letter stating why you have not submitted a letter. It will be VO discretion on accepting the proofs you submit for the claimed work expedience!
Given the amount of rejected application , I say its a big risk not to submit a letter.
This is the list of things I submitter for my Infy work :
1)A letter from project manager, confirming my duration of work, pay , role responsibility,with his contact information in Infy letter head! (Hope you have nice friend in infy who is project manager/ as cic says it can be from supervisor)
2)Joining letter
3)re-leaving letter
4)Salary certificate
(2,3,4 I had got from Infy before I left India)
and finally by chance if you are any one from Infy or any other Indian IT company's management or HR group ,.. F YOU,.. yea I am looking at you ,.. F YOU !!!
Have some balls and heart to help out a co-worker, you jealous prick !