You're welcome. Happy to help, as i was also in your shoes and got assistance from
Cecapplicant17 during that time. It has taken around 5 months in total from AOR, and i only got my PPR a few days ago. The hold up in my case was for 2 months, after which the case was re-opened (mine was actually rejected and closed). I believe after 30 days of raising a web-form, the folks at the call centre are able to send an official reminder to visa officers. So ask them to do so, if not already done. Godspeed!