I think maybe we are doing a mistake:
https://www.canada.ca/en/immigratio...-police/police-certificates/how/colombia.html
It clearly says this "
Service providers will send us your Background Verification Certificate directly.
You won’t receive a copy of this document, and the IRCC visa office will translate this document on your behalf.
Please submit the original confirmation email received from the service provider indicating that you have applied for a Background Verification certificate as part of your IRCC application."
This does not suggest to take the issue up with embassy of canada in bogota....... I believe, with the letter that omnitempus sends to us, it is completed and maybe IRCC contacting embassy of canada in bogota is some internal process........ I saw many profiles in this forum who applied for colombia PCC via these agecies and they got their PR in 4 months or less......so i guess (guess only), it is not something to worry as thousands of people from colombia go through this process every month and the number of complaints are very few........ we maybe stressing ourselves out by sending webforms to the embassy .....they might already be doing this internally.