The 12 month processing time has never been a guarantee, but just an average processing time. IRCC has already said on their website that due to covid they can't provide accurate processing times.People who have crossed 12 month processing time and did not complete test : what kind of reply does IRCC give when you enquire about your cases ?
I think this is ideal group to write to MP as they are outside the agreed and advertised timelines by the government .