Hiiiii, i just want to share my experience. I was on call with IRCC when this comment came in so I had the opportunity to ask if the agent ATLEST knows my certificate has been printed or not? to this question the agent told me they don't have any tools or ways to find out if commissioner of Oath has printed my certificate yet etc. I mentioned how some of my peers already know their certificate has been printed how and you don't have the tool at all I am so confused. He then proceeds to say maybe your peers misunderstood!!!!!!! i have seen few users in this forum confirming their cetificate has been printed and they found out through the agent they spoke.
I asked him if i can go to my near by oath office to pick up or if they can email it to me? He kept on saying because of covid things got pushed back and they are working really very hard and is very busy to help our Canadians bla bla bla. AT the end he said your only option is to wait. i wish I had a different answer or can give u a time frame, but there isnt any actually. u can call back if you want to its your personal decision!!
I AM SO FRUSTRATED!!