+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I hope the following helps:

You have to try both combinations using Application number or UCI #. Sometimes, you can access sponsor or applicant status on eCAS using either Application Number or UCI # (both of them can be found in AOR email).

Try something like this:
1) Identification Type: [Immigration File Number / Application Number]
2) Identification Number: [type the Application Number may start like F000xxx]
3) Surname/Family Name: [Last Name of Sponsor or Principal Applicant]
4) Date of birth: [DAY / MONTH / YEAR]
5) Place of Birth: [Country of Birth]

if above doesnt work, try this:

1) Identification Type: [Client ID Number / Unique Client Identifier]
2) Identification Number: [type the UCI # (Eight digit number)]
3) Surname/Family Name: [Last Name of Sponsor or Principal Applicant]
4) Date of birth: [DAY / MONTH / YEAR]
5) Place of Birth: [Country of Birth]

fatima haider said:
i have treid uci. but it gives the same error. so u r going to canada soon.. congratulations.
 
do we get a new file no. from islamabad? if yes then does this mean that ecas willbe accessed by using this new file number?
 
one of my friend applied for her husband and thier file is being processed in UK. wt does this mean?
 
y is her file being processed in uk? y is that so?
 
It is not unusual anymore. Few other people have said the same thing. It is becoming normal. May be they are sharing load.

fatima haider said:
y is her file being processed in uk? y is that so?
 
EagleMan said:
what is their email address to contact?


Kevin Menard
Minister’s Office
Citizenship and Immigration Canada
613-954-1064

Media Relations
Communications Branch
Citizenship and Immigration Canada
613-952-1650
CIC-Media-Relations@cic.gc.ca
 
mrTwoCents said:
It is not unusual anymore. Few other people have said the same thing. It is becoming normal. May be they are sharing load.
where is my file then? i didnt get any letter,... she is saying they process files quickly in uk? is it true?
 
sth is wrong with my file. right? bcoz i cant even access it anymore>? and u didnt answer my question.. do we get a new file no. from islamabad? and then we can open our online account through that new file number.. right?
 
If CHC-ISB ever sent you anything (letter or email) it would have applicant's AOR (different from sponsor's AOR). That AOR and Immigration File Number can be used interchangeably to check the status.

If you are unable to access it with any of available combinations, then you may have disabled this option by accident. In that case you should contact CIC and see if they can enable it again for you.

fatima haider said:
do we get a new file no. from islamabad? if yes then does this mean that ecas willbe accessed by using this new file number?
 
mrTwoCents said:
If CHC-ISB ever sent you anything (letter or email) it would have applicant's AOR (different from sponsor's AOR). That AOR and Immigration File Number can be used interchangeably to check the status.

If you are unable to access it with any of available combinations, then you may have disabled this option by accident. In that case you should contact CIC and see if they can enable it again for you.
i havent gotten any aor frm islamabad. just got one from canada. my husband recieved that.. after that i didnt get anything from anywhere. thanx a lot for ur help!
 
In that case Immigration File Number can be used to check applicant's status.

Check with CIC if they can enable it for you.

I hope this helps.

fatima haider said:
i havent gotten any aor frm islamabad. just got one from canada. my husband recieved that.. after that i didnt get anything from anywhere. thanx a lot for ur help!
 
fatima haider said:
acha tu phir ab case kyun nhi open ho raha eik dum say. pahlay tu isi number say open huta tha?>
try after few days it will open,,,same happened with me twice it was not opening then after couple of days it was same
 
MRS SAM said:
try after few days it will open,,,same happened with me twice it was not opening then after couple of days it was same
u r mrs. sam. u know i had always thouGHT that u have gone to canada.. y is ur case delaying? when exactly did u apply? have u goteen ur aor frm islamabad? did they issue u a new file no?
 
TCS Tracking Info 6-Nov-2013 (Total 66):

CHENAB NAGAR-------------
2
DASKA-------------
2
FAISALABAD-------------
3
GOJRA-------------
1
GUJRANWALA-------------
1
GUJRAT-------------
1
HAROONABAD-------------
1
ISLAMABAD-------------
6
KARACHI-------------
24
KHARIAN-------------
1
LAHORE-------------
8
MANSHERA-------------
1
MINGORA (SWAT)-------------
1
QUETTA-------------
2
RAWALPINDI-------------
6
SHEIKHUPURA-------------
2
TOBATEK-SINGH-------------
1
SHAKAR GARH-------------
1
BANNU-------------
1
LARKANA-------------
1

[TCS ID] 23009670396 [Consignee] KHUIRM3 [Destination] ISLAMABAD [Status] Receiver shifted from delivery address
[TCS ID] 23009670397 [Consignee] TARIQ [Destination] LAHORE [Status] Delivered [Signed by] FATIMA
[TCS ID] 23009670398 [Consignee] NASIR [Destination] FAISALABAD [Status] Delivered [Signed by] PARVEEN AKHTAR
[TCS ID] 23009670399 [Consignee] IQBAL [Destination] DASKA [Status] Awaiting receiver collection
[TCS ID] 23009670400 [Consignee] FARID [Destination] MINGORA (SWAT) [Status] Arrived at TCS facility
[TCS ID] 23009670401 [Consignee] SALEEM [Destination] KARACHI [Status] Delivered [Signed by] MAHEEN
[TCS ID] 23009670402 [Consignee] SHAMA [Destination] LAHORE [Status] Delivered [Signed by] SUBAN
[TCS ID] 23009670403 [Consignee] HASSAN [Destination] HAROONABAD [Status] Delivered [Signed by] ANWAAR HUSSAIN
[TCS ID] 23009670404 [Consignee] MEHRAN [Destination] ISLAMABAD [Status] Scheduled for delivery
[TCS ID] 23009670405 [Consignee] EJAZ [Destination] FAISALABAD [Status] Delivered [Signed by] M IJAZ BUTT
[TCS ID] 23009670406 [Consignee] EJAZ [Destination] DASKA [Status] Delivered [Signed by] SHAZIA PARVEEN
[TCS ID] 23009670407 [Consignee] SHAZIA [Destination] SHAKAR GARH [Status] On hold at TCS facility
[TCS ID] 23009670408 [Consignee] ABIDA [Destination] KARACHI [Status] Delivered [Signed by] HIBA
[TCS ID] 23009670409 [Consignee] HAFIA [Destination] KARACHI [Status] Delivered [Signed by] NAEED
[TCS ID] 23009670410 [Consignee] JIORAN [Destination] FAISALABAD [Status] Delivery address falls under TCS non service area
[TCS ID] 23009670411 [Consignee] SHAHID [Destination] LAHORE [Status] Delivered [Signed by] FOUZIA
[TCS ID] 23009670412 [Consignee] WAFA [Destination] KARACHI [Status] Delivered [Signed by] SALMA
[TCS ID] 23009670413 [Consignee] SOHIAL [Destination] QUETTA [Status] Departed from Origin
[TCS ID] 23009670414 [Consignee] SAJID [Destination] LAHORE [Status] Delivered [Signed by] MAIMOONA
[TCS ID] 23009670415 [Consignee] MEMOONA [Destination] QUETTA [Status] Departed from Origin
[TCS ID] 23009670416 [Consignee] SULTA [Destination] KARACHI [Status] Undelivered due to incorrect address
[TCS ID] 23009670417 [Consignee] AHMAD [Destination] KARACHI [Status] Delivered [Signed by] SONAM
[TCS ID] 23009670418 [Consignee] KAHSIF [Destination] CHENAB NAGAR [Status] Delivered [Signed by] ATTIA TUL QAYYOM
[TCS ID] 23009670419 [Consignee] SHAMIM [Destination] ISLAMABAD [Status] Delivered [Signed by] TAJ WALI
[TCS ID] 23009670420 [Consignee] ABIDA [Destination] KARACHI [Status] Receiver shifted from delivery address
[TCS ID] 23009670421 [Consignee] FARAZ [Destination] KARACHI [Status] Delivered [Signed by] NOSHAD
[TCS ID] 23009670422 [Consignee] ALMAS [Destination] CHENAB NAGAR [Status] Delivered [Signed by] JAYYADA TARIQ
[TCS ID] 23009670423 [Consignee] USMAN [Destination] KARACHI [Status] Delivered [Signed by] USMAN
[TCS ID] 23009670424 [Consignee] SHAFIQ [Destination] LAHORE [Status] Delivered [Signed by] SHAFEEQ
[TCS ID] 23009670425 [Consignee] ALMAS [Destination] BANNU [Status] Departed from Origin
[TCS ID] 23009670426 [Consignee] AHMAD [Destination] RAWALPINDI [Status] Delivered [Signed by] AZAM
[TCS ID] 23009670427 [Consignee] NIDA [Destination] KARACHI [Status] Delivered [Signed by] NIDA
[TCS ID] 23009670428 [Consignee] IBRAHIM [Destination] RAWALPINDI [Status] Delivered [Signed by] RABNAWAZ
[TCS ID] 23009670429 [Consignee] ADNAN [Destination] KHARIAN [Status] Awaiting receiver collection
[TCS ID] 23009670430 [Consignee] NASIR [Destination] KARACHI [Status] Delivered [Signed by] IBRHAIM
[TCS ID] 23009670431 [Consignee] YOUSAF [Destination] KARACHI [Status] Delivered [Signed by] SSHARIQ
[TCS ID] 23009670432 [Consignee] MOHISN [Destination] SHEIKHUPURA [Status] Departed from Origin
[TCS ID] 23009670433 [Consignee] MARYAM3 [Destination] KARACHI [Status] Receiver shifted from delivery address
[TCS ID] 23009670434 [Consignee] BATOOL [Destination] MANSHERA [Status] Delivered [Signed by] SIRAJ DIN
[TCS ID] 23009670435 [Consignee] LAR [Destination] LARKANA [Status] Departed from Origin
[TCS ID] 23009670436 [Consignee] AYESHA [Destination] LAHORE [Status] Delivered [Signed by] ASIA
[TCS ID] 23009670437 [Consignee] YASMEN3 [Destination] RAWALPINDI [Status] Delivered [Signed by] YASMEEN
[TCS ID] 23009670438 [Consignee] AMBREEN [Destination] KARACHI [Status] Delivered [Signed by] AMBREEN
[TCS ID] 23009670439 [Consignee] LAILA [Destination] KARACHI [Status] Delivered [Signed by] ABDIA
[TCS ID] 23009670440 [Consignee] AFZAL [Destination] KARACHI [Status] Delivered [Signed by] SONAM
[TCS ID] 23009670441 [Consignee] SOHIAL [Destination] RAWALPINDI [Status] Delivered [Signed by] SOHIAL
[TCS ID] 23009670442 [Consignee] FATIMA [Destination] KARACHI [Status] Delivered [Signed by] MRS KHAN
[TCS ID] 23009670443 [Consignee] ATIF [Destination] KARACHI [Status] Delivered [Signed by] SADIA
[TCS ID] 23009670444 [Consignee] BILAL [Destination] LAHORE [Status] Delivered [Signed by] JAVID
[TCS ID] 23009670445 [Consignee] ASIF [Destination] TOBATEK-SINGH [Status] Scheduled for delivery
[TCS ID] 23009670446 [Consignee] TARIQ [Destination] SHEIKHUPURA [Status] Departed from Origin
[TCS ID] 23009670447 [Consignee] SARWAR [Destination] KARACHI [Status] Undelivered due to incorrect address
[TCS ID] 23009670448 [Consignee] ROHIAL [Destination] KARACHI [Status] Delivered [Signed by] RAIZ
[TCS ID] 23009670449 [Consignee] SATTAR [Destination] KARACHI [Status] Delivered [Signed by] FAISLA
[TCS ID] 23009670450 [Consignee] ZAHIDA [Destination] ISLAMABAD [Status] Delivered [Signed by] PERVEEN
[TCS ID] 23009670451 [Consignee] NAWAZ [Destination] ISLAMABAD [Status] Delivered [Signed by] DURE SHAHWAR CH
[TCS ID] 23009670452 [Consignee] HASAN [Destination] KARACHI [Status] Delivered [Signed by] ANSARI
[TCS ID] 23009670453 [Consignee] HAROON [Destination] ISLAMABAD [Status] Delivered [Signed by] MRS RAZZAQ
[TCS ID] 23009670454 [Consignee] HASNA [Destination] RAWALPINDI [Status] Delivered [Signed by] HANRICH BOB
[TCS ID] 23009670455 [Consignee] AHMAD [Destination] GOJRA [Status] Delivered [Signed by] FAHEEM AHMED
[TCS ID] 23009670456 [Consignee] NAWAZ [Destination] LAHORE [Status] Delivered [Signed by] SHAH NAWAZ
[TCS ID] 23009670457 [Consignee] WAQAS [Destination] RAWALPINDI [Status] Delivered [Signed by] FARHAT
[TCS ID] 23009670458 [Consignee] EEM [Destination] GUJRAT [Status] Delivered [Signed by] RIAZ
[TCS ID] 23009670459 [Consignee] ALI [Destination] GUJRANWALA [Status] Delivered [Signed by] KOSAR
[TCS ID] 23009670460 [Consignee] ARSLAN [Destination] KARACHI [Status] Scheduled for delivery
[TCS ID] 23009670461 [Consignee] AHMAD [Destination] KARACHI [Status] Delivered [Signed by] WAQAR