I ordered notes and they are 19 days overdue, so I decided to call to get an update, and all they told me was one of my background checks is started but not completed the other hasn't been started and once they are done then eligibility will be finalized, this confused me even more as to where my application is at, with 51 days left.
I just order my notes, maybe is also time to give them a call again.....
Did you tell the agent you requested the GCMS notes and they were delayed before you start to inquiry about and update status?