I think it is easier to getbin during office hours as people are calling less when working. I strted at 0730 sharp more than 300 times and it went through around 10 amYea, it took me 190-ish calls to get through to them yesterday. Unfortunately just have to set some time aside to do it. Definitely frustrating. There were only 60 or so ahead of me (at about 4pm PST) which took about 45 minutes.