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It depends where your local office is. The Calgary office called me and gave me their fax number: it had a local area number.

UPDATE: got a call from my local office to fax them my flight itinerary and a letter authorizing them to charge my credit card the transfer fee. They will then print the passports and I can go pick them up.

The number is on their website:1‑800‑567‑6868 There is no better time really. I managed to get through three times on different days/times. Just keep calling until you get through: it can take anywhere from 10 to +80 calls in a row to get through in my experience.

I just got off the phone with an agent. She said that they call only a few days before travel. She said my files looked good and that I should expect a call on Tuesday for pickup on Thursday (leaving the Monday after that). Call them again to double-check but you should get a call a few days...

This is so inconvenient but I guess there is no choice. I've heard that people line up at 6 am outside passport offices....

Yes, the agent on the phone let me know that there was no guarantee. I'll go line up next week.

I don't want to freak you out even further but I am flying on May 30th and have not received my passport either. I requested a transfer to my local office last week and have not had any call from them either. Apparently, most of us get it last minute (as in the day before your travel)...

I'm going to try that next week if they don't call me.

That's my local office as well! That is nerve-wracking.

Which local office? I asked for a transfer on the 12 as well (flying out on the 30th of this month) and I have not had a call yet.

I would definitely not risk it and wait for the passports before booking anything. I asked for a transfer last week (flying out on May 30) and have not heard anything back. They could reject the transfer or call me the day before my flight to pick up the passports; it could either way...

My application was also delivered on March 31st with a travel date of May 30 and I have not received anything. I had to ask for a transfer to my local office and I am still waiting for the call. I would not get my hopes high if I were you.

You have to call Passport services and ask for a transfer. You will need proof of travel within the next 10 business days though.

I called them again today and they put a transfer request to my local office (Calgary). The agent repeatedly told me that there is no guarantee and that the office could reject the request. On top of that, she mentioned I will have to pay the transfer fees AND the urgent processing fees. I was...

Same here: received on the 31st of March and under review. Flying on May 30...

I am flying on the 30th of this month and still nothing. I am getting very worried. They received our applications (mine and newborn)on March 31 and when I called last week they could only tell me it was under examination. My last option will be to ask for urgent processing 10 business days...

No, your card being charged does not mean it's approved. It means that they started processing it though.

I finally talked to someone at Passport Canada. My file is under examination and they cannot guarantee it will be ready by my travel date. The agent told me to call them back 10 days before flying to ask for a file transfer to a local office. This is very stressful, especially because getting...

I have finally managed to join the telephone queue: there are 135 calls ahead of me o_O

Unfortunately, I don't think so. My credit card was charged ab Did you put a travel date in your application?