+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I did last week, still no answer from them.
Yeah, it takes time to answer. I sent mine 10 days ago, and still haven't heard back. Hopefully you will get some answers. Also, try calling tomorrow early morning when they open at 7:30 am. I heard there would be fewer callers, and thus a better chance to get through.
 
Yeah, it takes time to answer. I sent mine 10 days ago, and still haven't heard back. Hopefully you will get some answers. Also, try calling tomorrow early morning when they open at 7:30 am. I heard there would be fewer callers, and thus a better chance to get through.

Good idea, I'll try, thanks !
 
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Congratulations. What about the certificate? Did you receive it with the passport in the same envelope?
Yes, it was in the same same envelop
 
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Hi everyone, what number to call to check the status of mailed-in applications for passports? Is it the general IRCC Call Centre or a different one specific for passport program? Thanks so much in advance for your support.
 
You either call them and give them the new info if your file submitted more than 2 weeks ago, or wait until they call you if there is an issue with the payment info and ask you for the new info.
@Costa5053 from other people's experiences, we know they will probably never call you, so it's better you call them.
 
Usually, after 2-3 weeks they will charge your CC (if it was your method of payment), and after that and within 2 weeks you receive the passport if everything is OK.
Thanks a lot. You are always helpful. \m/
 
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Hi everyone, what number to call to check the status of mailed-in applications for passports? Is it the general IRCC Call Centre or a different one specific for passport program? Thanks so much in advance for your support.

For US & Canada use this # as provided on their Site. Toll free: 1-800-567-6868 , choose option 2 for Passport Status and be ready for 1.5 Hours of wait time :)
 
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Just called them around 11h30. 425 calls were in the line ahead of me. Took 1hr to wait to receive a piece of information: "your application is under examination. No any notice at the time being" :) . Fingers crossed
 
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