Agree, I did the online email request for status and was told it was in process. Then I waited six weeks and called and that’s when they said they needed something. And that they needed it since feb 2nd. They didn’t call, email or write a letter to me. It was just sitting there. Yesterday is when I found that out. Tried to fax the info today and could never get anything but a busy signal. So tomorrow I will send it by fed ex.Sorry there is no correct answer to this but some receive it after 1 week some 2 weeks some they wait more i was charged on the 20th Jan 2022 i waited two weeks after it nothing sent to me i was traveling and i was not expecting it will take this much time after that i requested urgent processing and add to that they kept my certificate with them or somewhere for 2 weeks until i requested them to return it to me and talked to supervisor and filed a complaint about it.
It is all in the hand of the officer who is working on the file he maybe will be in the mood to work so he complete the application if he is not in the mood he will delay delay delay until he get the mood to do it and complete your application and approve it he send you the passport and the certificate the bottom line here keep calling every five days to check the application and do not leave it some other folks there was an issue in their application and waited waited waited and when they call they informed them oh we need this info from you to continue the application so no one will call if there is a problem or they need anything sorry to be so dramatic but this is what it is and after my experience i give them one star only at least i got my passport for 10 years to stay away from this mess. good luck all the best