Yes, got both in the same envelope!Congrats. Did you get the passport and certificate together?
Yes, got both in the same envelope!Congrats. Did you get the passport and certificate together?
You can request application status here: https://secure.cic.gc.ca/rs-vd/stat-eng.aspxI have a couple of questions regarding an in-mail passport application:
- People keep saying they sent a request to ask about their application. Where can I make such a request?
- When will be a reasonable time after the application is delivered to make such a request?
- Tracking says my package was delivered to Ottawa, ON, although I sent it to Gatineau, QC. Is this normal?
There is place called Ottawa/ Gatineau in Montreal , where all mail application is being delivered. That is why is showing as Ottawa in Canada Post Tracking.You can request application status here: https://secure.cic.gc.ca/rs-vd/stat-eng.aspx
I would say that a reasonable time would be after 15 or 20 business days after your application was delivered
Yes it is normal that the tracking says that it was delivered to Ontario instead of Quebec. the same happened with my application and a lot of people in this forum have had the same experience
Hello people, joining you!
Passport application sent to Gatineau today
Feb 21st : Passport application sent to Gatineau via Xpresspost
Feb 22nd : Passport application delivered to mailroom in Ottawa
Thank you for the answersYou can request application status here: https://secure.cic.gc.ca/rs-vd/stat-eng.aspx
I would say that a reasonable time would be after 15 or 20 business days after your application was delivered
Yes it is normal that the tracking says that it was delivered to Ontario instead of Quebec. the same happened with my application and a lot of people in this forum have had the same experience
From my experience, I would do 10 business days after your application was delivered. Especially if you haven’t seen a CC charge in your account within that same time frame.You can request application status here: https://secure.cic.gc.ca/rs-vd/stat-eng.aspx
I would say that a reasonable time would be after 15 or 20 business days after your application was delivered
Yes it is normal that the tracking says that it was delivered to Ontario instead of Quebec. the same happened with my application and a lot of people in this forum have had the same experience
I got the impression they meant in total.Is that 20-25 business days in total or on top of the original 20 business days standard processing time?
Called them and talked to supervisor and filled a complaint i received it today! finally! this is over! passport and certificate in hand said ba bye to them for 10 more years.sometimes some officers delay in sending it.. hopefully they will get it
How do you actually file a complaint? Is there any particular link to that or just ask for a supervisor? Thanks.Called them and talked to supervisor and filled a complaint i received it today! finally! this is over! passport and certificate in hand said ba bye to them for 10 more years.
I went to Staples today to fax the papers and tried for an hour but always got busy fax signal. I had to leave without it being faxed. I guess now I will have to fed ex it.Sent passport application by fed ex. It arrived January 4th.
Credit card charged January 13th.
I called today and was told that my ID (copy of drivers license) was not signed by guarantor on the back side. Was signed on front only.
February 2nd is when they stopped working on it. They admitted they didn’t call to tell me.
Now I have to fax them my id signed by guarantor and wait three more weeks before it might be complete.
I’m not travelling, but I really want the passport to prove citizenship.
Btw, when I called, there were no calls in front of mine. I tried calling before today and there were over 70 calls before me.
here is the link to submit a complaint you can expect they call you from no caller ID it may take some time not next day:How do you actually file a complaint? Is there any particular link to that or just ask for a supervisor? Thanks.
Sorry there is no correct answer to this but some receive it after 1 week some 2 weeks some they wait more i was charged on the 20th Jan 2022 i waited two weeks after it nothing sent to me i was traveling and i was not expecting it will take this much time after that i requested urgent processing and add to that they kept my certificate with them or somewhere for 2 weeks until i requested them to return it to me and talked to supervisor and filed a complaint about it.How long after your credit card was charged did you guys have to wait for the passport and certificate to arrive?
Thanks a lot, buddy! Appreciate it.here is the link to submit a complaint you can expect they call you from no caller ID it may take some time not next day:
Submit a complaint to the Passport Program - Canada.ca (services.gc.ca)