Similar experience. I applied on Mar 29th and expected mail out date is Apr 28th. But as I called yesterday, they were not able to locate my file. they mentioned that it is normal these days given the load. they are not opening the file till 3/4 weeks after the application is received at SC. They also mentioned that it is definitely going to be delayed. Asked me to call back after 2 weeks from the expected mail out date if I have not received by then. Weird thing is they said that time I may be asked to reapply if urgent travel is required and they would not refund the earlier application.Applied in person in Service Canada Ontario on 30th March, have been told the passport will be mailed by 29th April.
Wanted to call them after 10 business days to find the status and to my surprise, they don't have any information on the application. He said he could not find any application with the File number or with my credentials.
Is there anything I should do to make sure my application is in the right place?