Canada Post Tracking

[CanadianJeepGuy]

damn this is scary, I think I should use other courrier to send my file, what do you advise ? Fedex ?

LOL....Canada Post successfully delivers billions of items every year but by all means choose whatever carrier you like.

 

[Iay]

Hi Iay!

Don't worry at all...what you saw is perfectly, perfectly normal. I've received Canada Post packages for years, and that's how they've been showing the item delivery status. There's no error or glitch in their system, and rest assured that your package got delivered successfully. I think the way they list the chronological order is just a little confusing, but this is the way to read it properly:

When you read updates for different dates, read them from the bottom to the top. However, when you read updates on the same date, you should read them from top to bottom .

So basically what happened was: there were 3 things that happened on 7th February. The first thing that happened was that the item was out for delivery, and then it got delivered successfully, and then the receiver's signature was succesfully recorded. If you read the 7th February update from top to bottom, it makes perfect sense

If I were CanadaPost.ca's web programmer, I would keep things the way they are right now, except one thing: I would instead list the earliest date at the top, that way everything is read consistently, from top to bottom .

I hope my explanation above puts your fears to rest .

This makes perfect sense! Thank you so much for your reply, I am now worry free about it. Thank you for taking time to write that I guess what confused me were the call center agents. If they explained it to me like how you did, I would have been fine after the first call.

 

[CanadianJeepGuy]

This makes perfect sense! Thank you so much for your reply, I am now worry free about it. Thank you for taking time to write that I guess what confused me were the call center agents. If they explained it to me like how you did, I would have been fine after the first call.

Good that you've made the decision to take the advice of someone who doesn't work for Canada Post over someone who does.
LOL.

 

[Iay]

Sorry but that is somewhat incorrect. You do read it from bottom to top but what happened on the 7th was scanning done out of order.
Letter depots get a lot of last minute mail and time sensitive items must be delivered or they fail their time commitment and the customer can request a refund. So the Letter Carrier will be loaded and ready to leave their depot and a late truck will arrive with packets/parcels so those will be grabbed and not scanned "out for delivery". They will get scanned at the delivery address and signed for if that is required. When the Letter Carrier returns to the depot at the end of the day he must reconcile all the scanning exceptions. So the "out for delivery" that should have been inputed in the AM was done in the PM as the carrier closes out their scanner.
This has nothing to do with being stupid or lazy it has everything to do with trying to get all the mail you have delivered that day. As long as you read that it was successfully delivered the rest of the info is unimportant.

I appreciate this too. This complements the earlier post. Reading both of your replies made this tracking system more sensible. Thanks again

 

[Iay]

Good that you've made the decision to take the advice of someone who doesn't work for Canada Post over someone who does.
LOL.

Such an irony but it did work better

 

[CanadianJeepGuy]

Such an irony but it did work better

Except that their info was wrong.

 

[parker24]

Ignorant statement.

Most items that get missent are due to addressing errors by the sender or the address gets misread because of the handwriting.
The process is very straight forward. Errors that occur are not due to "lazy" employees. Decision making at the employee level has all but been removed.

Did you not see my story? Or see that I work for them and my mom does? I see it all the time. So, sorry, but my statement is true.

 

[Polgas]

Same as ours SENT JAN. 27 / DELIVERED AS PER TRACKING JAN. 31 *i hope so* ??? :'( :-X also signed by MAHMOOD

 

[parker24]

Same as ours SENT JAN. 27 / DELIVERED AS PER TRACKING JAN. 31 *i hope so* ??? :'( :-X also signed by MAHMOOD

It got there! If it was signed by someone, that means it's safely there and in a pile

 

[Polgas]

It got there! If it was signed by someone, that means it's safely there and in a pile

LOL! ;D i hope so anyway we'll just wait for the AOR from them.

 

[CanadianJeepGuy]

Did you not see my story? Or see that I work for them and my mom does? I see it all the time. So, sorry, but my statement is true.

Your Mom is an RSMC. She is a contract employee. You work on call either as an RSMC or a term employee. I have worked for Canada Post for 10 years as a regular employee as an MSC, clerk and LC in Toronto and now Winnipeg. Your postal experience is limited as is your Mom's. I scan and deliver items all day. I know how the system works from every point of induction through to C and D.

2005 in Scarborough I was part of the test group on the current PDT that is used for scanning. Subsequently I became a trainer when I was transferred to Mississauga. I mean no disrepect to you or your Mom. RSMC's work very hard and get paid crap. In this instance I'm afraid your statement while it may be true to you is not case. All items do get scanned though they may not get scanned in the correct order. Not from laziness or stupidity but from when the LC would have received it. This happens every morning at my depot. I late scanned 5 on friday myself.

 

[Polgas]

Woopsy!! :

 

[parker24]

Your Mom is an RSMC. She is a contract employee. You work on call either as an RSMC or a term employee. I have worked for Canada Post for 10 years as a regular employee as an MSC, clerk and LC in Toronto and now Winnipeg. Your postal experience is limited as is your Mom's. I scan and deliver items all day. I know how the system works from every point of induction through to C and D.

2005 in Scarborough I was part of the test group on the current PDT that is used for scanning. Subsequently I became a trainer when I was transferred to Mississauga. I mean no disrepect to you or your Mom. RSMC's work very hard and get paid crap. In this instance I'm afraid your statement while it may be true to you is not case. All items do get scanned though they may not get scanned in the correct order. Not from laziness or stupidity but from when the LC would have received it. This happens every morning at my depot. I late scanned 5 on friday myself.

I'm an on call post master and on call ergo. In any case, if someone says "we don't know where it is" and it's registered, the system is HORRIBLY flawed. They lost my husband's passport, my passport, plus my birth certificate. All are crazy important documents. Montreal, Ottawa and Brockville are all lazy, at the very least. If they weren't, it would have scanned when it left Montreal, arrived in Ottawa, left Ottawa, arrived in Brockville, left Brockville. But it wasn't. Thus my rage towards CP. If -ALL- documents were scanned, then you must know why my husbands wasn't, or mine.

Oh yes, and thank you SO much for attempting to make me feel like crap. While I have nothing against you, to say " Good that you've made the decision to take the advice of someone who doesn't work for Canada Post over someone who does." Did nothing but piss me off.

 

[CanadianJeepGuy]

I'm an on call post master and on call ergo. In any case, if someone says "we don't know where it is" and it's registered, the system is HORRIBLY flawed. They lost my husband's passport, my passport, plus my birth certificate. All are crazy important documents. Montreal, Ottawa and Brockville are all lazy, at the very least. If they weren't, it would have scanned when it left Montreal, arrived in Ottawa, left Ottawa, arrived in Brockville, left Brockville. But it wasn't. Thus my rage towards CP. If -ALL- documents were scanned, then you must know why my husbands wasn't, or mine.

Did it get lost on the way to the destination or on the way back to you?

 

[parker24]

Did it get lost on the way to the destination or on the way back to you?

All of them to us. All of them had to go through Ottawa. Which is, in my opinion, the worst CP plant.