My parents application had the same issue, we applied Supervisa Applications Last July. They got refused due to the reason of not complying of the biometrics. Even though they comply, we did not know where to report that they comply. So we submitted a new application providing the Biometrics they did for the first application. It was submitted last September 13, currently my parents still performing with the Medical.
We just keep asking our agency about the application status since we don't have access to the GCKey. They said the biometrics still not reflected in the application, we are worried because we don't know what's happening.
I contacted VFS and they also told me that they already forwarded all bio to IRCC. And they don't have access to it anymore. Also raised the contact thru webform but nothing change.
I also checked the status here:
https://onlineservices-servicesenligne.cic.gc.ca/extapp/bioStatusQuery?&lang=en
The status is `
Not Applicable`.
It doesn't say Not found, it says Not Applicable which is i'm worried if still link to the first application. At this point i'm not sure who to contact to.
I hope someone have the same issue and can advise what will be the next step.