I think what you said does make sense. I did my medical back in June 2020. At Feb 2021, they asked for re-medical, and I thought my medical is expiring in June 2021, so I submitted a webform with my upfront medical report saying I did it in June 2020. At March 2021, they updated my online account saying medical passed March 2021. At the same time, final shows as approved, but nothing happened since then. Called numbers of times, everyone just told me to wait and nothing I need to do. Until recently, an agent took a long time to look at my file, put me on hold for almost 20 mins, and told me my medical is expired, and without a valid medical, they cannot issue me COPR, and it shows my medical request from Feb is still pending, which holds up my file....