I actually called the ministers office in Canada to make d complain and the Secetary advised that we should send direct mails to d minister with our complaints because she has been getting calls on this particular issues
here is the mail from her:
Thank you for your email. This email is confirmation that your email was received by the constituency office of the Hon. Marco Mendicino, Member of Parliament for Eglinton-Lawrence.
The constituency office deals exclusively with matters pertaining to the riding of Eglinton-Lawrence. As such, we are forwarding your message to the Office of the Minister of Immigration, Refugees, and Citizenship, which is best equipped to address your email.
We kindly invite you to forward future correspondence regarding matters related to immigration casework, or Marco’s ministerial responsibilities directly to the Office of the Minister of Immigration, Refugees, and Citizenship at
Minister@cic.gc.ca.
You can also contact the Office of the Minister of Immigration, Refugees, and Citizenship by calling (613) 954-1064 or by mail at: The Hon. Marco Mendicino, 365 Laurier Avenue West Ottawa, Ontario K1A 1L1. We hope this helps.
Warm regards,
Office of the Hon. Marco Mendicino
Member of Parliament for Eglinton-Lawrence