We received an e-mail back from Ottawa that basically said "Sorry we lost your photos, can you please send us more and a prepaid envelope, your copr has been printed and is ready to be mailed, we just need the photos we lost, sorry again, sorry." I'm paraphrasing, but basically that. - So..COPR has been sitting printed since Feb 29th all because they didn't look in the bottom of our envelope Feb 10th. They opened it and took the paper out with my husbands updated contact information, and didn't check the bottom of the envelope for the photos.