Are you unable to view status in ECAS? Chrome may be the issue...

[Dynonobel]

Hi there. Creating this topic because just today I figured out why I couldn't view my status in ECAS. I've seen others mention they couldn't either so maybe this might help.

The problem was Google Chrome. Although the most widely used web browser in the world, it is still not fully compatible with many web applications.

Anyway, as soon as I used Internet Explorer I was able to view my status in ECAS. So try switching browsers if you are experiencing trouble.

If you are interested, here is how I figured it out:

The date field was forcing the date to be entered in reverse order. It couldn't be changed and of course ECAS wouldn't be able to find the file because it seen the date as incorrect.

 

[purplesnow]

im able to see my ECAS through chrome..

 

[Dynonobel]

im able to see my ECAS through chrome..

Not saying it is going to be that way for everybody, but as I stated, it MAY be the issue for some. Worth a try if you experience difficulty.

I'm unable to view it in Chrome even with all extensions disabled.

 

[katja2684]

It works perfectly in Chrome for me, the DOB appears in DD/MM/YYYY format. you may have a problem with your PC's regional settings that force that field to show up as MM/DD/YYYY in Chrome.

 

[icancthru]

Guys,
I got the same issue on the status from past 1 and half month i was not able to see my status but before that i was able to see the status as "In Process".

I checked both IE and Chrome same status and i dont think its because of the date setting or ?