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reason -- "The applicant failed to disclose a previous refusal(s) on their application form, and answered "no" to statutory question: Have you ever been refused a visa or permit"
Just checked now that consultant already mentioned it in the LOE including all the previous two refusals. Going to raise a web form tomorrow to request reconsideration of the decision.

to meet family members.
Did you confirm with consultant that they answered yes in the online application apart from LOE ?
During the application there is question if there was any refusal. If you answer yes then you need to put previous application number.
 
Applied on April 20
From India
Biometrics done in 2023, valid till 2033
Medical Upfront - Passed on July 24
Eligibility - in progress - (it shows completed in tracker though)
Background - in progress

I tried to contact IRCC they say we cant give you any information on your file because it is processing in New Delhi. Is there any way of contacting IRCC new delhi?

and yes, the eligibility was completed in tracker on August 11, at that time I was not able to log in to IRCC portal and was giving some nonsense error like "the user information can not be found".

I created a webform also called IRCC but no help. I was frustrated the whole day. The next day it was working fine though no updated in IRCC portal. Do you guys think because of the glitch on the same day the eligibility was completed it might have impacted any messages for the decision from IRCC?
 
reason -- "The applicant failed to disclose a previous refusal(s) on their application form, and answered "no" to statutory question: Have you ever been refused a visa or permit"
Just checked now that consultant already mentioned it in the LOE including all the previous two refusals. Going to raise a web form tomorrow to request reconsideration of the decision.

to meet family members.
Not declaring the refusal in the statutory question could be a red flag for the officer viewing your application. Also the reason for visit does not seem strong for a supervisa application. In the tracker, were you able to track if eligibility passed or failed?
 
Applied on April 20
From India
Biometrics done in 2023, valid till 2033
Medical Upfront - Passed on July 24
Eligibility - in progress - (it shows completed in tracker though)
Background - in progress

I tried to contact IRCC they say we cant give you any information on your file because it is processing in New Delhi. Is there any way of contacting IRCC new delhi?

and yes, the eligibility was completed in tracker on August 11, at that time I was not able to log in to IRCC portal and was giving some nonsense error like "the user information can not be found".

I created a webform also called IRCC but no help. I was frustrated the whole day. The next day it was working fine though no updated in IRCC portal. Do you guys think because of the glitch on the same day the eligibility was completed it might have impacted any messages for the decision from IRCC?
The error was due to system outage for maintenance on the IRCC portal. They probably pushed a batch update to all applications