there are 2 buttons to select: either you are an applicant or representative. Make sure you choose the correct one to your caseHello I received my AOR yesterday morning. Now Im trying to create my account on the tracker but get the below error -
Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.
What does this mean. Do I wait another 24 hrs?
Hi yes I selected the correct option for principal applicantthere are 2 buttons to select: either you are an applicant or representative. Make sure you choose the correct one to your case
48-72 hrsHello I received my AOR yesterday morning. Now Im trying to create my account on the tracker but get the below error -
Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.
What does this mean. Do I wait another 24 hrs?
Are you checking the email you gave in the application?Tried, still doesnt work for me. Stuck on Step 2 of 3 of Create your Account. Keep clicking "Send Code" with no luck.
Please add me to Tracker. Thanks!
Type: Online application
Location: Mississauga, ON
Physical Presence Days: 1102
Application: Family 2
Application sent: April 8th
Delivered: April 8th
AOR:
Are you checking the email you gave in the application?
apparently, the tracker's admin is on strike as wellNothing in spam. Has been ongoing since I got the tracker email. Apparently similar issue with my sister when they had applied for PR as well. They are here now, but couldn't sign into tracker.
Raise a webform for Technical issues.Nothing in spam. Has been ongoing since I got the tracker email. Apparently similar issue with my sister when they had applied for PR as well. They are here now, but couldn't sign into tracker.
Raise a webform for Technical issues.
apparently, the tracker's admin is on strike as well![]()
If you do get generic response you should raise it again. Persistence is key in resolving technical issues with IRCC.I did, yesterday. Not hopeful about a resolution. LOL