there are 2 buttons to select: either you are an applicant or representative. Make sure you choose the correct one to your caseHello I received my AOR yesterday morning. Now Im trying to create my account on the tracker but get the below error -
Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.
What does this mean. Do I wait another 24 hrs?
Hi yes I selected the correct option for principal applicantthere are 2 buttons to select: either you are an applicant or representative. Make sure you choose the correct one to your case
48-72 hrsHello I received my AOR yesterday morning. Now Im trying to create my account on the tracker but get the below error -
Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.
What does this mean. Do I wait another 24 hrs?
Are you checking the email you gave in the application?Tried, still doesnt work for me. Stuck on Step 2 of 3 of Create your Account. Keep clicking "Send Code" with no luck.
Please add me to Tracker. Thanks!
Type: Online application
Location: Mississauga, ON
Physical Presence Days: 1102
Application: Family 2
Application sent: April 8th
Delivered: April 8th
AOR:
Nothing in spam. Has been ongoing since I got the tracker email. Apparently similar issue with my sister when they had applied for PR as well. They are here now, but couldn't sign into tracker.Are you checking the email you gave in the application?
apparently, the tracker's admin is on strike as wellNothing in spam. Has been ongoing since I got the tracker email. Apparently similar issue with my sister when they had applied for PR as well. They are here now, but couldn't sign into tracker.
Raise a webform for Technical issues.Nothing in spam. Has been ongoing since I got the tracker email. Apparently similar issue with my sister when they had applied for PR as well. They are here now, but couldn't sign into tracker.
I did, yesterday. Not hopeful about a resolution. LOLRaise a webform for Technical issues.
Who in the GOVT. isn't on strike?apparently, the tracker's admin is on strike as well
If you do get generic response you should raise it again. Persistence is key in resolving technical issues with IRCC.I did, yesterday. Not hopeful about a resolution. LOL