Suin, as you have kids, I guess you might have sent the school records... as many people are getting their application returned due to school records, I would appreciate your guidance regarding the documents that are to be sent.
Did u just send a school letter saying they attended the school for such period or did u send attendance profile too? My kids were below 1st grade till this year so all I can send is the letter from their school. When I asked for attendance profile from their old school which they went 2 years back they said they don't have access to it now