Not to be a pessimist, but don'tcha think that all these people constantly calling the CIC may be detracting the agents there from doing exactly what we want them to do, which is focussing on the cases? I'm just saying, is all.. :KJG said:try calling first thing in the morning at 8:00am.......you might have to call two or three or four times one right after the other but better chances in the morning and Thurs and Fri mornings are the least busiest...Mon/Tues the worst....hope that helps