Hello,
My mom arrived on May 8, 2023 so her 6 month would be November 8, 2023. To make sure we receive the results in time, I applied for her extension to stay here, submitted on September 21, 2023.
On Nov. 11, 2023, we received the update saying our application to stay in Canada is approved and that a document is sent by mail. That message also says "Validity Nov. 16, 2023". So I thought, that date is "valid from" date.
I then received the document and it says she must leave on November 16, 2023 which has already passed when we received it.
The date I requested when I applied for the extension is up to May of 2025. I have been trying to call IRCC but can not get through the line due to high volumes and automated machine answer.
Do we need to apply again? We have already done her medical with this application and it doesn't make sense that they only extend her stay for 8 days?
Please any info to help what to do next
My mom arrived on May 8, 2023 so her 6 month would be November 8, 2023. To make sure we receive the results in time, I applied for her extension to stay here, submitted on September 21, 2023.
On Nov. 11, 2023, we received the update saying our application to stay in Canada is approved and that a document is sent by mail. That message also says "Validity Nov. 16, 2023". So I thought, that date is "valid from" date.
I then received the document and it says she must leave on November 16, 2023 which has already passed when we received it.
The date I requested when I applied for the extension is up to May of 2025. I have been trying to call IRCC but can not get through the line due to high volumes and automated machine answer.
Do we need to apply again? We have already done her medical with this application and it doesn't make sense that they only extend her stay for 8 days?
Please any info to help what to do next