Did you include all current and expired passports? "Photocopies of the minor’s biographical page of all valid and expired Passport(s)/Travel documents for the five (5) years immediately before the date of application, or since the minor became a permanent resident if that date is more recent than five (5) years. "
What document did you submit exactly? You might have to photocopy the current passport twice. "
Photocopy of two (2) pieces of personal identification.
Both pieces of identification should show the minor’s name and date of birth, one of which must have a photo on it.
Examples include:
- school record;
- health insurance card;
- a passport page containing their photo and personal details;
- a hospital or immunization record, may be provided.
- Note: If there is information on both sides of the identification document, photocopy both sides.
"
Also, you can add an explanation letter to explain that you have submitted the documents as requested.