I emailed them about this and here's what they replied:A.S.K said:Can we appeal as they didn't mention this case on the website?
thanks
"Your application was assessed and it was determined that the application met ministerial instructions. It was placed into processing and refused as per letter sent on 09 Nov 2012; therefore, no refund will be issued.
For all applications submitted to our office on or after 01 July 2011, please be advised that applications and supporting documents are part of the permanent record for a client and must remain on file. The instruction guide (IMM7000) for Federal Skilled Workers directs applicants to make a photocopy of the application for their records.
The guide states: You must gather and submit to the CIO all the documents listed on the Document Checklist (IMM 5612). Documents from the checklist are only to be submitted once to the CIO. Do not submit documents that are not found on the checklist and do not send duplicates of your application or documentation.
Documentation submitted with your application will not be returned. You should obtain multiple originals of any documentation submitted with your application (such as reference letters, police certificates) so you are prepared if you need to submit a new application.
**In rare circumstances, our office will return certain ORIGINAL, irreplaceable documents. Original documents such as transcripts, language results, experience letters and police certificates are NOT returned. As well, certified/notarized copies are not returned **"
So, I believe we can't do anything more about it...