I have the same issue too, my VO is montreal as wellI have also called last Friday, it's also the same for me. BG and Eligibility have not started. I have ordered GCMs twice (7 January and 28 Feb) didn't get notes yet. I have also applied for cbsa notes on 2nd March. Nothing else we can do except wait. I believe our VO's is the main reason for delay, our files are stuck at the wrong vo's.