JZPASSI and Russian, thank you guys for sharing your experience ! Seems like in my case call centre agent choose the easiest way to answer. The only thing he suggested to me is to raise CSE to both visa offices - Ottawa and my country of birth (Ukraine), which I did. However, haven't got yet any reply from either of these offices ( just an automatic reply of receipt). Not sure where my aplication is, but I hope it is processing somewhere