Me, the sponsor, had very little response from the Ankara office, but as soon as my husband e-mailed
the VO in Ankara they usually got back to him right away. Maybe because it was his country. Oh and
only if your inquiries were in English or French. My husband tried it in Turkish and he was promptly
told that they would only answer inquiries in those two languages.
Just don't send too many e-mails to them (no more than once a month) or they'll flag your e-mail address
and not answer you at all.
After my husbands file arrived in Ankara we never heard anything until they had made the decision
that he needed an interview. We found this out in a letter, and on ECAS.