I agree the whole thing is a bit confusing....the overall step under Applicant is showing as "In Process" in ECAS (which includes application received, medical results received when I click on this) however I noticed on an earlier post that someone had shown the step "We started processing your application on <insert date> under "in process" in their ECAS status. So this would likely mean that my application is not actually being looked at yet in Amman. I doubt it has actually reached Amman (and we will never know I guess until they ask for info or a decision is made). I'm going to delete that date.
So I finally sent some updates to our application to the Amman VO via the online case specific inquiry. I had to split it up into 3 submissions because of the 3.5 MB attached filesize limit. I only received two confirmations via email, even though I have a screenshot of the online confirmation for each one. Now I am worried one of them didn't go through.
Of course, they don't assign a specific inquiry number that you can reference...the confirmation is just generic...silly system.
I had also noticed in my SA letter that they said something of a medical certificate deficiency being noted (even tho I did the upfront medical and ECAS shows it has been receive). So I sent another inquiry with a copy of the confirmation we received on the day we did the medical. I think I also saw elsewhere on the forum to ignore this...but I don't want to leave any holes uncovered!
Just going back through this forum and honestly it's hard not to get discouraged when reading how long it takes the VO to open and process the files.
Insha'allah everything will work out. I pray for patience at every prayer.
C.