thanks for the support and reply, i double checked the document they sent me, they only ask for a copy of the renewed passport, and not the passport itself. i did send well within the 30 day limit. even got a automail response that they received. im shocked about the rejection response i got, (that they did not receive it).
i have sent email explaining, but no response, i am just worried that again this email will not reach them.
if there anyway i can contact the mississauga office directly? not through the call center? or what would be the best course of action in such situations>?