Sounds like CIC made a mistake. Two things you can do right away:
a) Forward the automail response you received and the original email you had sent, then ask for reconsideration. You can fax it too. Then wait.
b) Print both emails and take to your MP's (member of parliament) office. You can search for your MP online.
Check the original request to confirm you sent it to the correct email address that was provided.
I found this links online, don't know if the phone number or fax is correct, so call and confirm with the CIC call centre
before you send/leave any personal information through it: http://www.canadavisa.com/canada-immigration-discussion-board/anyone-knows-email-id-for-cpc-mississauga-t109606.0.html
http://roadtocanada.com/forums/showthread.php?tid=5248
master2015 said:
thanks for the support and reply, i double checked the document they sent me, they only ask for a copy of the renewed passport, and not the passport itself. i did send well within the 30 day limit. even got a automail response that they received. im shocked about the rejection response i got, (that they did not receive it).
i have sent email explaining, but no response, i am just worried that again this email will not reach them.
if there anyway i can contact the mississauga office directly? not through the call center? or what would be the best course of action in such situations>?