Applied for CBSA notes, got reply from CBSA after one week
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Hello:
Like other workplaces across Canada, the Canada Border Service Agency (CBSA) has implemented exceptional workplace measures to curb the spread of novel Coronavirus (COVID-19) and protect our employees and the public. We are operating with significantly reduced on-site workforces, with most employees asked to work from home. As a result, our ability to process requests and meet the legislated timelines under the Access to Information and Privacy Act is presently constrained.
Your request is important to us and we will continue to make best efforts to respond to your request, in accordance with our reduced operational capacity caused by the exceptional measures to mitigate the spread of COVID-19. In order to process your request at this time, we are proposing that you limit your request to electronic records, thereby making them retrievable remotely. If you agree, our office will task out for responsive records. To be clear, we will not ask employees to go onsite to do this or to obtain secret records from any secure networks not accessible through remote access. If you do not agree to limit your request to electronic records, we will proceed with your request once we are back to normal operations.
To maintain an adequate delivery as stipulated in the Access to Information Act and Privacy Act, the Canada Border Services Agency (CBSA) would like to transmit your documents by email to improve our service. Should you accept this offer, please reply to this email stating that you accept and wish to get your documents by email. In such a case, the CBSA will proceed accordingly. Please note that there may be delays if you opt for a paper copy. Your understanding is appreciated.
Please advise as soon as possible if you agree to narrow your request to only include electronic records. If you have any questions or concerns, please feel free to contact me at any time.
Thank you,""
I replied to them agreeing to electronic records but there has been no reply since 2 weeks for the confirmation
Kindly suggest next step
@legalfalcon