Luckily for me, my family is pretty well clued up. My aunt is Canadian and moved here many moons ago. My mum is familiar with immigration as she has lots of friends who have been through the same thing.
Boyfriend's family on the other hand are clueless. "Oh, I thought anyone can get a job. Where I work there are lots of foreigners". Then they get angry because there are so many immigrants here who have jobs but I can't work. I'm like erm, they probably went through this once upon a time too.
The fact that immigration won't tell us why our file was not sent to London or when it will be sent is the main cause for the stress for us right now. Until we have a timeline, there's no light at the end of the tunnel. Even if there is I am afraid it will be an oncoming train.
We applied outland because the process is faster but now, we would have been in the same position if we had just applied inland.