Or instead of having the call center agents answering inquiries, they could have just made the whole thing an online process where people can just log in and see their GCMS report instantly, like how we can see our tax documents on CRA website - the technology is the same and the volume would be much smaller , and save a lot more tax payers’ money, but they are not doing this, why? The reason is obvious...Not entirely right. Based on call volume, they increase/decrease their resources every couple of years. Everyone care tax payers money except people who don't work. Even CIC people pay taxes too. Only stupid person will eat out 200 pack yogurt drink in a day just because it's expiring next day. If we stop calling unless a valid inquiry, some other people might able to get help for legitimate reason.