Hi guys I apply my travel document for renewal in mid December via courier and I didn’t received any confirmation which say they got the file so I called the customer service they said send the web form. I sent them a web form with supporting latter after I sent that I got e mail which is the following:-
Good day ————
Thank you for contacting Immigration, Refugees and Citizenship
Canada (IRCC).
We have verified the information you provided. We are pleased to
advise you that we have forwarded your request for a Certificate of
Identity (COl) or Refugee Travel Document (RTD) to the
responsible office.
Do not respond to this e-mail or send any documents or
personal information.
To support health and safety measures and clients with urgent
travel needs, we have introduced a digital application submission
service via Canada Post's post Connect ™M. Canada Post's epost
Connect is a digital delivery platform with encryption that ensures
the application stays secure and that privacy is protected
throughout the application process.
Within 5 business days, you will receive an e-mail from Canada
Post's post Connect advising that you have been sent a message
through epost. To access the message, you will have to sign up for
epost Connect, you are encouraged to do so now. If you do not
receive the e-mail from Canada Post, please check your
Spam/Junk e-mail folder.
For information on what you need to apply for a refugee travel
document or certificate of identity, please consult the Apply for a
travel document in Canada: Non-Canadian adults and children
page. Additional instructions on the submission process will be
provided through post Connect.
We hope the information provided is helpful in assisting you with
your enquiry.
What should I do ?
