+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I have now got access. Use the principal applicant details. If you have anything wrong (a date or place of birth), you will not enter.
 
  • Like
Reactions: Alexis1971
I have everything completed there except the Background verification (in progress). Does anyone know how long that takes?
 
If you also have a representative you might not be able to enter portal as well. They have to register on your behalf I think. I have a representative and I'm unable to register as well. My lawyer is on leave so I'm kinda stuck until she's back
 
There was nothing interesting, actually. The same old things I've seen in ECAS, only with a better user interface.
 
The new portal only confirmed to me that they have not input anything to my file since August, as I suspected. 5 webforms to change address over 2 months ago
 
any idea what to write in given name??
i have only last name in my application.
cant able to register?
any suggestions
I have the same issue, not sure what to do. I know in the forms they can’t leave the last or surname empty so they put the given name in surname or last name on the forms but I tried all the options and it still doesn’t work. Let me know if you find anything !!
 
I'm unable to register in the new portal. It says incorrect information. I have entered all the information correctly. Can we register using the sponsor information or only the principal applicant?
 
I have the same issue, not sure what to do. I know in the forms they can’t leave the last or surname empty so they put the given name in surname or last name on the forms but I tried all the options and it still doesn’t work. Let me know if you find anything !!
I used my husband's first and middle name (second name)
 
  • Like
Reactions: param7788
So if my new tracker says background check completed but review eligibility not started yet, does anyone have info on this? Isnt the background check supposed to take longer than eligibility?
 
So if my new tracker says background check completed but review eligibility not started yet, does anyone have info on this? Isnt the background check supposed to take longer than eligibility?
Mine is the opposite, Eligibility completed, Background hasn't started. Who knows what the process is.
 
I'm unable to register in the new portal. It says incorrect information. I have entered all the information correctly. Can we register using the sponsor information or only the principal applicant?
They said applicant or sponsor..you can do it both way